Is RCS The Future Of Text Communication In The Debt Collection Industry?

Rich Communication Services, or RCS, is the amped-up version of basic text messaging (SMS) and it might just transform the debt collection industry. With the absence of character limit, and the ability to incorporate company branding, multimedia, documents, and apps, RCS brings a whole new world of communication to the table. RCS is the Android’s answer to Apple Messaging and is integrated into the standard offering of Android applications, removing the need to download extra apps.

In the context of the debt collection industry, the major bonus of RCS is the ‘Verified Sender’ function. This adds a layer of trust and works to counteract caller ID ‘spoofing’ by using digital certificates to ensure the number of a telephone call is secure – a system operated under the STIR/SHAKEN framework. With the ability to omit authority in this way, it is predicted that RCS will become a disruptive platform on which debt collectors communicate with consumers. In this article, we discuss how.

Marcadis Singer, PA
5104 South Westshore Blvd.,
Tampa, Florida.
Phone: (813) 288-1881