1.) What are the legal duties and responsibilities of bill collectors?

Bill Collectors are responsible for the following:

• Identifying debtors with past due accounts and notifying them by email, mail, or telephone regarding their past due accounts.
• Negotiating repayment plans, maintaining electronic collection records, and account information for debtors.
• Referring customers to professional debt counselors and firms.
• Forwarding the debtor’s statement and records to the lawyer to commence legal proceedings.