1.) What are the legal duties and responsibilities of bill collectors?

 

Bill Collectors are responsible for the following:

 

  • Identifying debtors with past due accounts and notifying them by email, mail, or telephone regarding their past due accounts.
  • Negotiating repayment plans, maintaining electronic collection records, and account information for debtors.
  • Referring customers to professional debt counselors and firms.
  • Forwarding the debtor’s statement and records to the lawyer to commence legal proceedings.
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