Myth: Consumer conflict is the main interest of all debt collectors.
Fact: Media coverage of the collection agency industry often pits debt collectors against consumers. In reality, debt collectors are usually the first people to engage consumers in a problem-solving dialogue about their unpaid bills. Debt collectors receive many letters of thanks from people they have helped. Furthermore, the efforts of debt collectors keep the prices of goods and services from rising. Remember, there is no such thing as an unpaid bill. Through higher prices, consumers who do pay their bills end up paying for those who don’t.

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