Huh?  How counter-intuitive is that??

Well, consumer complaints are an almost inevitable part of the debt collection industry in Florida.

The question is would you rather that those complaints come to you, or would you rather handle the debtor dispute in-house, BEFORE it gets to the CFPB, or the Better Business Bureau, or worse the state attorney general?

Your door should be open to hearing debtor complaints, and your team should be active in acting on them.

Take care of consumer complaints before they damage your reputation, before you open yourself to law suits.  Since consumer complaints are an inevitable part of our industry, be sure you are well equipped to not just deal with them, but to draw them into your organization before they escalate.

As always, if the process of debt collection in Florida becomes too large, and it’s time to call in an attorney, look to the debt collection lawyers in Florida, Marcadis Singer, PA.

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