by Admin | Dec 21, 2017 | About Florida Debt Collection Attorney, FL Debt Collection Training Series
Provide Alternatives. Is the customer finding it difficult paying off the debt? It could be possible for them to pay it off over time. Try to come up with a payment plan that works for your client and the customer. The end game is to have the customer pay the full...
by Admin | Dec 14, 2017 | About Florida Debt Collection Attorney, FL Debt Collection Training Series
Eliminate Anger and Harassment. If the debtor becomes abusive during the conversation, try to keep calm and suggest that you can call them back at a later time. Whatever the situation, listen to what the customer is saying very carefully and keep the conversation as...
by Admin | Dec 7, 2017 | About Florida Debt Collection Attorney, FL Debt Collection Training Series
Don’t Confront or Manipulate. Is there a legitimate excuse for your debtor not paying their bill? Find this out early. For instance, did they blame their late payment on someone else not paying them? Confirm this by getting in contact with the other person. Really...
by Admin | Nov 30, 2017 | About Florida Debt Collection Attorney, FL Debt Collection Training Series
Be Nice and Show Self-Control. Your tone will dictate if your conversation will be a success or not. Starting off in a friendly, non-confrontational manner will ultimately get a positive response from the customer. When you have the person who is responsible for...
by Admin | Nov 23, 2017 | About Florida Debt Collection Attorney, FL Debt Collection Training Series
Never Make Assumptions. When performing your first debt collection call, it is vital to clarify if the debt hasn’t been paid already. Don’t push the customer away as there might be a possibility of doing business with them again in the future. The debt...
by Admin | Nov 16, 2017 | About Florida Debt Collection Attorney, FL Debt Collection Training Series
Document Everything. Debt Collection Documentation Whatever you discuss with the customer regarding outstanding debt, be sure to take copious notes, particularly what the customer says about what they will do if there is a dispute about future debt. Does your company...
